Domain Name Management

A key advantage to choosing Officite as your Web site provider is stress-free domain management. Whether you are transferring or pointing an existing domain name, or launching your first Web site, our programs are designed to simplify the process.

If you have discussed using a domain name that you currently own for your new Officite Web site, there are three options to consider. Details and instructions for each of these options are shown below. Please read all steps completely before determining which option is best for you. Contact Officite with any questions about the available options. Once you have selected an option, contact our Domain Transfer Manager at 877-EZE-EDIT (393-3348) to initiate the process.

AN IMPORTANT NOTE:No matter which option you choose, Officite will have your new Web site live on a temporary domain name during the transfer process. You should select this temporary domain name at PCNames.com and contact your sales representative so that this domain name can be purchased.

Officite Makes Domain Management Simple

Transfer or Point?

Before discussing the available options, there is one important thing to consider: Would you like to transfer your domain name to Officite or point it to Officite instead?

When you transfer the domain name to Officite (Option #1), we fully move the domain name from your existing account and put it into our registration account. The advantage to transferring the domain is that we will pay to renew the domain name and will administer the domain for you.

When you point the domain name to Officite (Options #2 and #3), you are not changing where the domain name is held, you are only changing the address in which the domain name “points.” Your domain name will remain in your existing account, which means you will be responsible for domain name renewal as well as administering any changes that may be needed.

Option #1: Domain Transfer

Transferring your domain name to Officite provides the most benefits. Officite will be responsible for the annual renewal of your domain name, along with the associated fees and your e-mail management.

PLEASE NOTE: Transferring your domain name to Officite moves the domain into our registrar’s account; however, if you ever choose to leave Officite, you may take your domain name with you.

  1. Contact your registrar to acquire the information necessary to transfer the domain name. You will either need to obtain the username and password of the account in which the domain name is held, or you can request that the registrar unlock your domain name and provide you with an authorization/EPP code. Not sure who your registrar is?
    IMPORTANT: In a later step, an e-mail will be sent to your “administrative contact” on your domain name. When you speak with your registrar, it would be best to make sure that this contact e-mail address is one you have access to, and can send and receive e-mail from.
  2. Send the information that you acquire from your registrar to Officite, either by forwarding the e-mails to us, or by calling the Domain Transfer Manager at 877-EZE-EDIT (393.3348). If you will be providing the username and password for the account to us, we will only use it to make the necessary changes to the account in order to make the transfer, and will not change any other accounts settings.
  3. Within 12 hours of Officite initiating the transfer, your administrative contact on the domain name will receive an e-mail from [email protected].
    IMPORTANT: Open the e-mail and follow the provided link to “accept” the transfer. This step must be completed within 5 business days of receiving the e-mail from SRS Plus or the transfer will be denied.
  4. Supply Officite with a list of e-mails currently in use with your domain name, or tell us if you do not use any e-mail addresses associated with it. If you were transferring the domain name www.johnsmith.com, an e-mail associated with your domain name would look like this: [email protected]
    IMPORTANT: All e-mail history associated with your existing e-mail account will NOT transfer to your new Officite e-mail account. To save any of your existing e-mail history, please contact your current e-mail provider for assistance in exporting this data.

 

Option #2: Pointing to Officite’s Name Servers

Pointing to Officite’s Name Servers provide limited benefits. Officite will be responsible for managing your e-mail; however, we will not be able to manage the annual renewal of your domain name, the fees associated with that annual renewal, or any administrative changes that may be needed. Officite will have access to managing your e-mail accounts.

  1. Contact Officite to acquire the Name Server information.
  2. Contact your registrar to request that they point your domain name to Officite’s Name Servers. This will point your domain name to our servers and allow the public to view your Web site using the domain name you own.
  3. Supply Officite with a list of e-mails currently in use with your existing domain name, or tell us if you do not use any e-mail addresses associated with it. If you were pointing the domain name www.johnsmith.com, an e-mail associated with your domain name would look like this: [email protected].
    IMPORTANT: All e-mail history associated with your existing e-mail account will NOT transfer to your new Officite e-mail account. To save any of your existing e-mail history, please contact your current e-mail provider for assistance in exporting this data.

Option #3: Pointing to Officite’s Web Server IP Address

Pointing to Officite’s Web Server IP Address may be an option for you if you will be using another provider for your domain name e-mail. This advanced option will work best for those who may have an exchange server or technical support team member in their office as this option requires changes to the advanced settings (A record) of your DNS in your domain registration account. With this option, Officite is not able to manage your e-mail accounts, the annual renewal of your domain name or the fees associated with the annual renewal.

  1. Contact Officite to acquire our Web Server IP Address information.
  2. Contact your registrar or IT department to request they point your domain name to Officite’s Web server IP Address and supply them with our information. Please tell them to point both the “domain.com” and “www.domain.com” records, so that your site will be accessible when it is written either way. Your domain name then will be pointed to your new Web site, and can be viewed by the public.

Frequently Asked Questions

What is a domain name?

Your Web site address is your domain name. For example, www.johnsmith.com

What is a registrar?

The company that currently manages your domain information is your “registrar.” Examples are: GoDaddy.com, Network Solutions and Register.com. Note that if you are transferring from another Web site company, they may also be their own registrar.

Who is my registrar?

If you do not know who your current registrar is, you can access your public domain records from http://www.networksolutions.com/whois. Type your domain name in the field provided and click search. This search display typically includes the administrative contact information and your current Name Server information.

How long will my transfer take?

The amount of time it takes before you can view your new Web site varies depending on the transfer method you choose, how quickly you are able to provide the necessary information, and the response time of your current registrar. Officite will do its best to ensure you are able to view your new Web site with your domain as quickly as possible. Until the transfer is complete, your new site will be available for viewing under your temporary domain name.

How do I contact Officite regarding my domain transfer?

Officite support staff is available to assist you with your domain transfer from 8:30 A.M. to 5 P.M. Central Time, Monday through Friday. Our team can be reached at 877-EZE-EDIT (393-3348).